Terms & Conditions

Effective Date: January 01, 2019
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E-Learning (On-line)

  • All courses can be purchased by credit card or paypal. Upon receipt of transaction fee, you will be issued with access to the training course. You will be issued with a receipt for payment.
  • For larger numbers we can issue an invoice in USD, EUR or GBP. Payment will be required prior to access on the training platform is provided.
    Larger groups are also group discounts.
    For 10- 25 learners 5% reduction
    For 26 to 50 learners 7.5 % reduction is offered
    For 51-75 learners a 12% reduction is offered
    For 76-100 learners 20% reduction is offered
  • For a course conversion for your business, a quotation will be issued based on the changes and how you would like to access the training and whether annual upgrades are required.
  • All courses have a 3-month window in which to complete the training, however we recommend that you complete the training in 1 phase so that the retention of the material is fresh when you come to complete the test.
  • Upon completion of the test, you will receive a certificate that is available on the training platform. If the course is an Air certificate your results will be independently assessed by an adjudicator to validate the results.
  • If you do not complete the course within the time frame of 3 months, your access will be terminated and the training will have to be re-purchased.
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Virtual, Classroom and In-House

Terms & Conditions 14 Days or More to Start a Date 14 Days Prior to Start a Date
Cancellation Fee
No Fee
£35 per each day of the course
Switch to a different Course
No Fee
£65 administration Fee
Change of Delegate
No Fee
No Fee
Failure to show on the day or cancellation within 2 days
Full Fee is payable
Full Fee is payable
Replacement Certificate
Replacement Certificate £12 payable upon request
Cancellation of an In-House Course
Within 14 days - 50% Course Fee / Within 7 days - 100% Course Fee
Late Payment Fee
£25.00 per invoice and 1% of the invoice value per day of delay.