Terms & Conditions

Effective Date: June 01, 2024
ship white

Payment Policy

For all training courses, payment is due 30 days before the start date of the course or immediate payment is required under the following conditions:
a) if the course start date is within 30 days
b) the course is on our e-learning platform. All E-Learning courses are payable in advance unless expressly agreed with the Logicom Hub Management.
Our preferred method of payment is BACS or Card. Cheques are not accepted.
Important notes: Student materials may not be sent if payment has not been received. Extended terms can be negotiated with Logicom Hub Ltd’s management and subject to credit checks. Late payment is subject to £150 per invoice and 1% of the invoice value per day of delay.

Under no circumstances will student certificates be issued until payment has been received.

Cancellation Policy

Virtual & Public Classes

Fees are not refundable within 30 days of the course start date. However, we will accept alternative delegates ow we can issue a credit note, which will be valid for 12 months.

Cancellation or Transfers within 14 days of the course start date will be subject to an administration fee of £150 +VAT per student per course, this will be deducted from the credit note.

Failure to show on the day or cancellation within 3 days of the course start date will result in forfeiture of the course fee.

In-House Training or Auditing

Fees are not refundable within 30 days of the course start date. A credit note can be issued, which will be valid for 12 months.

Cancellation or Date Changes:

– Within 14 days of the course start date will be subject to an administration fee of £200 + VAT per day, plus any expenses incurred, e.g., accommodation.

– Within 7 days of the start date will be subject to 50% of the invoice value, plus any expenses incurred e.g., accommodation.

– Within 3 days of the start date will result in the forfeiture of the course fee, plus all expenses.

E-Learning Training

– If a student has accessed the training modules, no refund can be issued.

– If a student has not accessed the training modules, the software license may be transferred to another delegate for the remainder of the license term. If there is no available delegate a credit note can be issued for the remaining term, provided the 3 month software license is in date. The credit note will be valid for 12 months.

– If the 3 month software license has expired, the license cannot be transferred to another delegate.

– The software license may be extended as per the current rate schedule.

Personal Data Policy

We use your personal data to meet our contractual requirements to support us in providing consultancy and training services to you. We also use your personal data as required by law, such as for tax purposes. We also use your information to invoice you, and to keep track of payments that you make.


As a client, we may hold the following information about you:

  • Your name and contact information such as phone number and email address
  • Your billing and payment information including your address and postcode
  • What you do
  • What we are working on for you
  • Communications with you
  • Student registration numbers, pass marks and copy certificates as per DFT/CAA requirements.

We use this data to meet our contractual requirements to you in providing an agreed service and to seek payment from you via invoice. We also use this for lawful purposes, such as taxation. We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship, plus 48 months.

Logiciom Hub are registered with the UK Information Commissioner’s Office with registration A8492542.

If you have any concerns around data protection affecting Logicom Hub, it’s employees, or it’s clients, please contact us at the earliest opportunity via [email protected].


Our Charging Policy

We believe we excel at what we do in our training delivery and support that we offer our customers. We will review our charges annually in line with the market and rising costs.  We want to keep out services cost effective and of value to our client base.

When required we can adapt our products and services services to meet any customer needs and adhoc charges may be applied for in-house training or projects.


 Typical examples where additional charges are presented:

– You require a course that is specific to your business and we need to adapt the materials and examinations to meet this requirements

–  You require the billing to be in a different currency


We do offer discounts for classroom and e-learning projects. Classroom discounts are based on specification of the project.

E-Learning Discount tariff
For 10- 25 learners 5% reduction
For 26 to 50 learners 7.5 % reduction is offered
For 51-75 learners a 12% reduction is offered
For 76-100 learners 20% reduction is offered